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  4. Why do browsers vanish from the client list and stop synchronizing?

Most likely, the page has “escaped” Ghostlab’s control. You can verify this by checking the URL in the browser bar. If it’s the regular URL instead of Ghostlab’s server URL (something like…), the “escape” happened.

To prevent this from happening, usually it is enough to increase Ghostlab’s JavaScript rewriting level in the site settings:

By default, the level is set to 1, which doesn’t do any active rewriting, since the rewriting can have an impact on the site performance. Increase the level by one step and try if the problem is solved. If not, go one level higher, etc.

If this still doesn’t help, please get in touch with the technical support and provide a publicly accessible URL on which the problem occurs and a description when the problem occurs so we can reproduce the issue.

For more information (also a technical explanation) about JavaScript rewriting, please have a look at this article.

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